In April 2024, we launched a satisfaction survey among our clients to gather their feedback on the following:
- How would you define your current relationship with Brandon IP?
- Does Brandon IP meet or exceed your expectations when it comes to working with an intellectual property attorney?
- Is there anything you would like to change today in your working relationship with your attorney / Brandon IP?
- What do you particularly appreciate (if anything) about your collaboration with Brandon IP?
- Is there a service you would like Brandon IP to provide to you or your department that we haven’t discussed yet?
- Would you recommend Brandon IP to your friends and contacts within your own IP network?
We were pleased to achieve a response rate of 25% and a satisfaction rate of 98%.
The results were analyzed on a case-by-case basis, particularly focusing on comments and additional requests and we have proposed ways to improve processes, communication and more.
With the agreement of these clients, this has allowed us to feature additional testimonials on our website… positive ones of course!
Feel free to visit our homepage to see what our clients, many of whom have worked with us for a long time, have to say about us. Check it out here: www.brandon-ip.com
A big thank you to everyone who took the time to respond and gave us permission to share their feedback!
